Welcome to MxLovo! These Terms and Conditions govern your use of our platform and services. By accessing or using MxLovo, you agree to be bound by these Terms.
MxLovo is a delivery service platform that connects users with couriers to facilitate the pickup and delivery of various items. These Terms apply to all users, including customers, couriers, and merchants.
To access our services, you must create an account with accurate and complete information.
You are responsible for maintaining the security of your account and any activities under it.
MxLovo reserves the right to suspend or terminate accounts for any violation of these Terms.
You agree to use MxLovo for lawful purposes only.
You shall not use the platform for illegal deliveries, including but not limited to drugs, weapons, or any prohibited items.
MxLovo reserves the right to refuse service at its discretion.
Users agree to pay the applicable service fees for deliveries.
Payments are processed through our integrated payment system, and all transactions are final.
MxLovo may update pricing at any time, with changes reflected in the app.
Estimated delivery times are not guaranteed and may vary.
Couriers are independent contractors and are responsible for handling items carefully.
If a delivery cannot be completed due to incorrect information or recipient unavailability, additional fees may apply.
Users may cancel an order before dispatch; once dispatched, cancellation fees may apply.
Refunds, if applicable, will be processed as per MxLovo’s refund policy.
MxLovo is a platform that connects users and couriers and is not responsible for loss, damage, or delays.
We do not provide insurance coverage for lost or damaged items unless explicitly stated.
Users acknowledge that couriers operate independently and are not employees of MxLovo.
Users must not abuse, harass, or discriminate against couriers, merchants, or other users.
Any fraudulent activity or misuse of the platform will result in account termination.
By using MxLovo, you agree to our data collection and usage practices as outlined in our Privacy Policy.
MxLovo reserves the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the revised Terms.
